4 ms·

Maybe, but this section and the TechCrunch bitching really have no place in a supposed mea culpa.

• tptacek 16y ago
  So you'd prefer ritualized penitence to insight about his business.
  • dminor 16y ago
    This is a complaint, not a business insight: "Those customers that were working on a hobby business, or just something they were not investing in significantly, seemed to have the time to tweet all day long, post multiple negative comments on every possible channel available, and shout the loudest." Same with the TechCrunch section. If you choose to make an apology, you might as well make it sound as sincere as possible.
    • tptacek 16y ago
      If you read all the comments on this thread, you'll see that virtually all of the negative reactions to Chargify's move appeal to some form of "you need free customers to market your business". Sorry, I can see why you wouldn't enjoy reading this stuff, but insight about Chargify's business is exactly what this is.
      • dminor 16y ago
        No, I enjoyed reading it, and most of it was fine. But if the point of his post is to say "I'm sorry" and do damage control, he shoots himself in the foot by whining about people complaining. If 99% of your users are on the free plan, and they're the ones complaining loudest, bashing them in your apology is possibly not the best plan to get you out of the mess. Pvg says it much better than me below.