You don't have pathological customers, what you have is a large number of people who instead of paying hard currency for a service will trade time as their curr

You don't have pathological customers, what you have is a large number of people who instead of paying hard currency for a service will trade time as their currency. Look, I'm sure they're very nice people, but their extra time is not going to pay for your ramen. They cost more money and pay less money so they cost you money. You may decide that you would like to optimize for lower revenue, but most people would probably disagree.