> Why should the dev have to sink the $375 cost? You don't have to. Let's say you're doing 20 hours of billable work at $75. That's $1500. Now let's say a clie

> Why should the dev have to sink the $375 cost? You don't have to. Let's say you're doing 20 hours of billable work at $75. That's $1500. Now let's say a client adamantly refuses to pay for any of the time you spend on the phone with them, even though that's normally billable work for you. That means you're spending 25 hours and would like to be compensated $1875. Instead of fighting and insisting you get paid for calls you could instead just quote a rate of $95 per hour for billable work, include free phone calls, and make your rate. It's not logical, but some people would be happier to pay a higher rate with some freebies thrown in. If being billed that way makes them happier and you make what you're looking to make, that's a fine way to go about it.