An answer to #2 might be "my friend is bleeding from the neck". The dispatcher needs to 1) give first aid advice (put pressure on the wound) 2) figure out if th

An answer to #2 might be "my friend is bleeding from the neck". The dispatcher needs to 1) give first aid advice (put pressure on the wound) 2) figure out if the police should respond. People in an emergency are not always forthcoming with details.