4 ms·
After being a Tmobile customer for 6 years(and leaving this year), I do not trust a word they say. Here is a list of unethical things they've done- >Claim UN
by MrEfficiency 8y ago
After being a Tmobile customer for 6 years(and leaving this year), I do not trust a word they say.
Here is a list of unethical things they've done-
>Claim UNLIMITED when restricting people at 10gb hotspot and 50gb data. Their depriortization is unusable, but they claim otherwise.
>They sent their social media marketing team to astroturf in an /r/frugal thread critical of tmobile.
>Their customer service person canceled a plan and added a plan when moving around numbers. I dont know if this was intended or an accident, but after 2 months of paying extra, I asked for a refund, the store wouldnt do it. I had to call. This was a 2 hour process.
So 2M customer data? Says tmobile.
So no passwords stolen? Says tmobile.
I remember when they were 'the good guys'.
- brink 8y agoWho did you move to?
- toomuchtodo 8y agoI've had T-Mobile for ~18 years (since they acquired VoiceStream in Chicago). Yes, the customer service folks aren't on point (and I've had to escalate issues to their executive customer support team). Yes, their data breach caused my data to be exposed. Am I moving? Not at all. Where else am I going to go that's better? Sprint? Terrible network and most likely about to be absorbed by T-Mobile. AT&T and Verizon? Both have had similar SIM replacement breaches by customer service (either coordinated attacks or ignorant reps ignoring procedure), and are wildly more expensive for the same service. Your mistake is the illusion of choice. There are no good mobile carriers, only the least worst.
- theossuary 8y agoI've had their customer support and in-store employees straight up lie to me about terms and conditions to get me to buy things. I'll never use T-Mobile again after crap like that.
- post_break 8y agoName one carrier that has unlimited with unlimited data, no caps, no slow downs. Go ahead I'll wait.
- instaheat 8y agoThis. Yes, please tell us. I was considering switching to T-Mobile from AT&T. T-Mobile's price point is much better, obviously.
- usermac 8y agoT-Mobile ONE for US vets. I signed up three months ago and it is truly unlimited.
- post_break 8y agoStill has a cap of 50GB or whatever the current cap is until you get throttled.
- usermac 8y ago"640K ought to be enough for anybody" ;) https://www.computerworld.com/article/2534312/operating-systems/the--640k--quote-won-t-go-away----but-did-gates-really-say-it-.html https://www.computerworld.com/article/2534312/operating-syst...
- Rebelgecko 8y agoLike someone else mentioned, they throttle after the first 50 GB/month, or immediately when tethering. That said, I also moved over recently because it costs about 1/3 as much as my old Sprint (actually) unlimited plan.
- everybodyknows 8y agoAnother for the list: a single stray tap on some ad got me (silently) enrolled in some useless service, charged directly to my T-mobile bill. Workaround: Pay monthly, resist their pressure to sign up for auto-pay. Shift bill payment chore day to third week of each month, to deal with T-mo's 17-day window between billing and overdue dates. All that said, from what I've seen, the competing providers are worse still.