Netflix is not a user. The end customer is. Flipping this on its head, so that it sounds like the "super heavy users" are the businesses, is an anti-net-neutral

Netflix is not a user. The end customer is. Flipping this on its head, so that it sounds like the "super heavy users" are the businesses, is an anti-net-neutrality talking point. Don't fall for it. Businesses such as Netflix enter peering arrangements to build out network infrastructure and server farms close to where the customer demand is. It's customers who are driving this, because the ISPs would lose them otherwise.