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I don’t disagree with you at all, however we (in IT) also bear responsibility primarily in the following areas: 1. IT don’t really understand business. Often we
by phs318u 8y ago
I don’t disagree with you at all, however we (in IT) also bear responsibility primarily in the following areas:
1. IT don’t really understand business. Often we think we do - more so than the business does - and that hubris often blinds us to the real issues that the business neeeds to address. This can be resolved through use of boring old enterprise architecture (real E, not just tech E), and business analysis. Actually making the effort to understand. Sadly most EA’s and BA’s aren’t. These are specific skills and they relate primarily to people and process rather than technology.
2. Technology is largely overrated. I know that is likely to be an unpopular opinion. Sorry, not sorry. I am an Enterprise Architect by training and by trade. I’ve worked on several multi-hundred million dollar programs. I can promise you that in my experience, had every single tech decision been flipped or changed, the difference in outcome would have been +/- 10% at most. Projects are not won and lost on technology. Completely missing or misunderstanding requirements, miscommunication, poor program financial management, overestimating the business’ capacity for change - these (and more) are the things that are more often than not likely to make the difference between success and failure.
3. You are not Google. Or Apple. Or Spotify. Or Amazon. Unless you are one of those companies. But if you’re an energy company or a financial services company - then no. Just no. Your business is largely conservative, managed (ideally) by risk averse managers, invested in by people who want a certain return. Your industry is highly regulated and there are things you have to do, that you don’t control and you do them whether the timing is good or not, at the expense of things that you do want to do. So stop fucking kidding yourselves and realise what you actually ARE, and cherry-pick & adapt those things that are likely to work for you.
It’s not like we collectively don’t know this stuff. Let’s stop drinking our own kool -aid. And for those of you that do work for cool companies or startup disrupters I’m really happy for you. For the rest of us, technology is not the centre of the universe. Appreciating that difference is important.
And yes, I know I’ve missed valid arguments swung the pendulum a bit far the other way. It’s deliberate. We are in danger of disappearing into our own navels.
- tonyedgecombe 8y agoMy last bank was a staid conservative heavily regulated business that lost my custom because they were so poor at technology. My electricity supplier is close to loosing my business in part because their web site won't accept my meter readings. I'll be basing my decision on what car to buy my wife at least partly on whether it works with my iPhone. If it doesn't then you won't be on the list. And on and on. We increasingly interact with businesses through technology, if they can't get that right then they are going to suffer. They can't get it right unless they take it more seriously right up to board level.
- phs318u 8y ago“Conservative” in this context doesn’t mean how they interact wi H customers but how they run their business (of which customer interaction is a part). The tech you are talking about is the visible bit of the iceberg. Work in the back office for any length of time and you’ll know what I’m talking about.