OK - I think we can all agree that it is hard - but still we need to do something about it. The question is who is in the best position to improve it. Customers

OK - I think we can all agree that it is hard - but still we need to do something about it. The question is who is in the best position to improve it. Customers will not put any meaningful pressure because they are too ignorant about what is responsible - it is only the programmers who have any knowledge about the source of the problems and they need to be incentivized.