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They’re not chatbots - the replies are too specific and organic in some of the tweets I read. I’m guessing Amazon told these workers that someone would convey t
by kizer 8y ago
They’re not chatbots - the replies are too specific and organic in some of the tweets I read. I’m guessing Amazon told these workers that someone would convey their general sentiments on their behalf. That or this is satire, I hope.
- thrownblown 8y agoi'm with satire, or counter marketeering
- jancsika 8y agoThey could even source the sentiments through Mechanical Turk.
- bkor 8y agoMy observation: The article doesn't say that it is automated, just that they're drones (meaning: always behaving the same way). I assume they hired a few people to do this (optionally through some other company). It seems like they got a few standard responses and they need to stick to that. Might be e.g. in Manilla or somewhere in India. Reasoning is that they really stay to the script. The responses are so similar, normally you'd try to tweak it more so it is more natural. I noticed for outsourced stuff they tend to stick more to the script no matter if it makes sense or not. It's up to the manager to notice that the something needs to be tweaked.