At least for the Northern VA stores, they had the items in stock such that any 'wait' was only for the stock pickers on the warehouse floor (basement or 2nd, de

At least for the Northern VA stores, they had the items in stock such that any 'wait' was only for the stock pickers on the warehouse floor (basement or 2nd, depending on the actual store) to find and deliver the items to the conveyor that took them up (down) to the "customer delivery counter" (my name, I don't remember anymore what Best called the counter where they handed your items over to you).