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In terms of impact on conversions the star rating has a powerful impact. People are highly receptive to the stars. I doubt that system is going away any time so
by mrhappyunhappy 8y ago
In terms of impact on conversions the star rating has a powerful impact. People are highly receptive to the stars. I doubt that system is going away any time soon.
- ergothus 8y agoSo we move towards a 5 star system, where anything other than 5 is considered a failure. Last time i looked lyft wanted their drivers to have a 4.8, and I've heard similar expectations from waitstaff and customer service call centers. That's ridiculous, and only helps inflation to be normalized. For me, I've found it means it is hard to give credit for truly exceptional service. When I have to give 5s to those that just do the job like I wanted, I have few options to highlight when someone truly goes above and beyond.