4 ms·
It's really screwed up even as a consumer. E.g. for things like Uber I've taken to always rating 5 stars regardless of my experience, because even if I have som
by avar 8y ago
It's really screwed up even as a consumer. E.g. for things like Uber I've taken to always rating 5 stars regardless of my experience, because even if I have something bad to say do I really want to so nonchalantly be a cog in the machine of potentially robbing someone of their livelyhood?
- remusrm 8y agoIts not just Uber, most surveys and other such feedback, unless is satisfied or extremely satisfied is considered bad!
- imgabe 8y agoYeah, the way Uber ratings work it seems like there are only two ratings: "I had an acceptable experience" or "This person should lose their job".
- rashomon 8y agoIt's the same for restaurants in low-volume areas. That under-4-star death knell is a killer for sales. On the other hand, I love perusing those 3-star restaurants as I find so many hidden gems covered in the tears of LLC owners and bored hostesses. If I were a lesser man, I totally am, I would write a book concerning that social theory called the Star Divide.
- knightofmars 8y agoI'd read that book.
- pferde 8y agoHopefully it would be better than the related Black Mirror episode (Nosedive), which started with an interesting premise, but handled it in a very crass and immature way, more reminiscent of stupid Hollywood teen comedies (e.g. American Pie).
- fjsolwmv 8y agoWhat else matters when choosing a car hire?
- imgabe 8y agoI'm not opposed to it being a pass/fail rating, but that should be made explicit. It's perfectly reasonable for a user to think that a 3/5 star rating means "I had a perfectly fine experience, no problems, nothing exceptional" when in reality if a driver gets too many 3 star ratings they are booted from the service.
- logfromblammo 8y agoI want to value 5-star ratings like this: 1 star = -3, 2 star = -1, 3 star = 0, 4 star = +1, 5 star = +3. Works the same for restaurant tipping: $0.02 = you should be fired and this place should be closed, 0% = you suck and I won't ever come back, 10% = you blew it this time, 15% = median performance, 20% = you did better than most, 20% and yes we will also order booze and/or desserts = you're at least 98th percentile. I dislike systems that end up being like this: 1 star = -8, 2 star = -4, 3 star = -2, 4 star = -1, 5 star = 0. I need to be able to express when things are good as well as when things are bad. When everyone and everything has a 4.5-star average rating, there's no way to tell when anything stands out as being better than similar things. You can only see when things are significantly worse.
- kylec 8y agoI think the same goes for peer reviews. If I have negative feedback for one of my colleagues, I'd rather share it with them personally instead of going through a system where it ends up in their HR file, and thus might affect their future career at the company.
- fishywang 8y agoThat's one of the reasons I put my neighbours' address as my home address on Uber/Lyft (the other being I don't really trust them as a company, especially Uber).
- ddingus 8y agoThat is how I play it too. These systems will not end well in my opinion. Someone above mentioned due process. I second that. What we have right now is no where near robust enough. So, I will have a friendly conversation with someone. The human means, ways, methods work well and are time tested, production proven. 5 stars, unless it is really bad, and they do not have some cause for that being the case. Honestly, the income is thin, many of these people are working their asses off, and is that not harsh enough? Not much to like in all of it.