Like you, I decided to get into IT kind of late. My first position in the IT industry was help desk support for a local and quite successful ISP. We did both sa

Like you, I decided to get into IT kind of late. My first position in the IT industry was help desk support for a local and quite successful ISP. We did both sales and tech support. It was a very busy job with high call volumes, lots of shift work and the shortest legally required break times. Coincidentally enough, I also had a long commute to this job, though it was < 2 hours. After about three months I found a new position working in web design/development which was more like what I was wanting to do. This was lucky because shortly after I left, the local ISP was sold and everyone was told they could relocate across the country or lose their job. I learned a lot from working help desk and don't regret doing the job at all, if nothing else, it was good to have something other than study on my resume. But I could tell even after three months I was already starting to burn out and was getting a bit sick of being treated more like a resource than a human being. In my experience, help desk workers tend to be treated as being pretty expendable and easily replaceable, whether this is actually the case or not. My advice would be if you need a job now or feel that you might benefit from the experience of working a "real" job (assuming this is your first foray into a professional position), then take this help desk job. If you don't need a job now or don't feel the experience of this job would be helpful, don't take it. But either way keep looking for something that's more inline with what you're really after.