My local telecom has a 15 second future-jazz-something loop, turned up so loud that it gives me a headache after several minutes. Every loop is followed by "Ple

My local telecom has a 15 second future-jazz-something loop, turned up so loud that it gives me a headache after several minutes. Every loop is followed by "Please hold the line, somebody will be with you shortly." General wait times are between 5-10 minutes (and I've been calling about once every few months to complain about our shitty DSL connection). By the time an operator gets on the line, I'm already quite upset. I would forward them the link to the BBC article, if I thought anybody in charge of anything would actually read it. Perhaps it's time to make a YouTube channel to shame companies for making the worst wait-experience?