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The hold music for Agoda.com is infuriating. They play an endless/seamless loop of "I don't want to wait in vain (for your love)" by Bob Marley. For the first
by newsbinator 8y ago
The hold music for Agoda.com is infuriating. They play an endless/seamless loop of "I don't want to wait in vain (for your love)" by Bob Marley.
For the first few minutes you think it's one looping song, but after 5-10 minutes of this exact song looping, by the time a customer service rep gets on the phone it's automatically an adversarial relationship.
- glenneroo 8y agoMy local telecom has a 15 second future-jazz-something loop, turned up so loud that it gives me a headache after several minutes. Every loop is followed by "Please hold the line, somebody will be with you shortly." General wait times are between 5-10 minutes (and I've been calling about once every few months to complain about our shitty DSL connection). By the time an operator gets on the line, I'm already quite upset. I would forward them the link to the BBC article, if I thought anybody in charge of anything would actually read it. Perhaps it's time to make a YouTube channel to shame companies for making the worst wait-experience?