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About a year to 6 months ago I decided I wanted to try out the hosted version at ghost.org. It seemed I had already used up my free trial some time ago. So long
by actionowl 8y ago
About a year to 6 months ago I decided I wanted to try out the hosted version at ghost.org. It seemed I had already used up my free trial some time ago. So long ago I don't even recall doing it. I emailed support to see if I could get another trial. I was interested in paying for the pro version but wanted to make sure it was actually worth $29.
I NEVER got a response from their support about my request. Just flat out ignored. Haven't been back since...
- codezero 8y agoThat’s a bummer. Sometimes small teams get very overwhelmed, and sometimes spam filters go awry. Did you try emailing them again, or contacting them on twitter? From what I can tell they are a team of eight with one dedicated support person, I empathize immensely with her.
- erisds 8y agoI totally understand that you feel ignored, however I can assure you our support team never ignores emails - so something must've gone wrong either with the original email or our reply. We're always happy to provide another free trial - or you can signup again with an email address variation.