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Also in Germany you get competent customer service usually, from people who can think. In the US the customer service usually consists first of talking to AI bo
by cft 8y ago
Also in Germany you get competent customer service usually, from people who can think. In the US the customer service usually consists first of talking to AI bot and then to a person in Philippines who has trouble with basic English, but asks you to repeat everything you entered / said to the bot.
- dwg 8y agoIs this comment just made off the cuff? I've called customer service departments at about a dozen or so US based companies in the last couple of years, and haven't found this stereotype to be fair at all. Most of them were from the US as far as I could tell. Even when they were not, communication was not an issue.
- derrikcurran 8y agoYou must have a knack for choosing companies with great customer service. I do not.
- rmc 8y agoI wonder how much of that is language related? Plenty of people around the world speak English (with varying levels of skill and with various dialects). But not many speak German.
- cft 8y agoMy experience was getting customer service in English in Germany: hotels/car rentals/ tickets etc
- rmc 8y agoYes, those are tourist industries, no surprise there's a lot of English. But the tier one customer support for a large teleco, or a bank? They probably aren't requiring fluent English for that.
- expertentipp 8y agoFirst contact customer service in Germany are basically call-center farms hiring eastern-Europeans, Italians, and Spaniards as temp-workers, who wait to get out of there as soon a possible.
- deleted 8y ago[deleted]