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Exactly! If it’s happened randomly to you once, it’s probably happened to hundreds or thousands of other people. And besides that, when even completely innocent
by ksdale 8y ago
Exactly! If it’s happened randomly to you once, it’s probably happened to hundreds or thousands of other people. And besides that, when even completely innocent mistakes cost me two hours of time on the phone, I expect a VERY low rate of mistakes. A lot of big companies seem to take the view that it’s no harm, no foul if they fix it after a single call, but it’s easy to spend 20 or more hours a year dealing with this crap when everyone does it.
- paulie_a 8y agoI've personally found emailing companies directly to be effective. Basically stating that I attempted to contact them, I was bounced around and put on hold and gave up. I've literally used the phrase "give me a holler" at my phone number and received calls back the next morning. If they want to get their money they can reach out to me. I just won't pay any part of the bill until the issue is resolved. And I am definitely not going to waste my time on hold.