While I certainly understand what you're saying: I disagree. Non-technical users can still learn how to use chat. It's very intuitive and it's a small jump from

While I certainly understand what you're saying: I disagree. Non-technical users can still learn how to use chat. It's very intuitive and it's a small jump from WhatsApp and SMS to chat. That aside, there's something Linus once said that I love: “If you think your users are idiots, only idiots will use it.”