4 ms·
This seems like a big shoot-self-in-foot moment. To get to 50+ users you have to start at zero. Cut out all your <50 customers and you'll never have any >50 cus
by MicahWedemeyer 16y ago
This seems like a big shoot-self-in-foot moment. To get to 50+ users you have to start at zero. Cut out all your <50 customers and you'll never have any >50 customers. Seems blatantly obvious to me. I guess I must be missing something.
- alextgordon 16y agoI don't know why they don't just charge a set monthly amount for each user (up to a threshold). Say $1. So if you have 20 users you pay $20/month. That would allow them to keep their existing customers, cover their costs and provide a path for people to work up to $99/month. Also, they shouldn't have doubled their fees for existing paying customers.
- 3pt14159 16y agoI empathize with you're sentiments, but I ran a split test for a SaaS based business and it turns out "packages" convert better, at least for their target market (law firms). It would be nice if everything was just a continuous curve, but people are more sold on "plans".
- alextgordon 16y agoHmm. I can understand that. But I don't think it applies here, since the distinct plans would still be there for customers with more than 500 users. The per user $x pricing would only change things for customers with less than 100/x users, which let's face it, they're not going to be making any money off now.