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Chargify can charge what it wants, but the pricing change was abrupt and BIG. Apps on the ground floor went from FREE to $1200/year. No grandfathering, 30 day

by youmon 16y ago

Chargify can charge what it wants, but the pricing change was abrupt and BIG. Apps on the ground floor went from FREE to $1200/year. No grandfathering, 30 days to accept. For a service that needs to be integrated, that's a terrible move that shows no respect for startups.

wheels 16y ago
What's worse is that if you're already using them, you basically have no choice in the matter since the alternative is trying to get all of your customers to sign up again, which is basically a non-starter. Note that they also doubled prices for their first tier of paid customers from $600 to $1200.
- MicahWedemeyer 16y ago
  Well, technically you have all the customer data in your gateway's info manager (like Authorize.net's CIM), but it would still be a real bitch to take that and do anything useful with it. Plus, the clock is ticking on your 30 days to get it migrated to your new setup.
  - jacquesm 16y ago
    CC, EXP and CVC as well ? Without those you won't be doing much in terms of migration. Other than contacting the customer, figure you'll lose 75% or more of your business that way.
    - MicahWedemeyer 16y ago
      In our case, all that stuff is handled via the Authorize.net CIM. Chargify stores everything in the CIM and just makes calls to Authorize's API. To be clear: we can leave Chargify, but Authorize has us locked in.
      - jacquesm 16y ago
        What does chargify do for you that the authorize.net api can not do for you?
        MicahWedemeyer 16y ago
        Honestly, I haven't looked closely at the raw A.net API. I heard about Chargify, pricing looked good, and it fit my model. Basically, I wanted someone else to deal with dunning, expired cards, running the periodic charges, etc, etc. I write about it more here: http://peachshake.com/2010/06/15/saas-subscription-billing-or-how-to-avoid-getting-your-nts-in-a-vice/ http://peachshake.com/2010/06/15/saas-subscription-billing-o... Up to now, I've been nothing but pleased with Chargify. This change makes me question their sanity a bit, though.
        jacquesm 16y ago
        Here is the PDF with the authorize.net recurring billing integration information: http://developer.authorize.net/api/arb/ http://developer.authorize.net/api/arb/
- youmon 16y ago
  This is the evil next business model: Free "bait and switch". Get businesses to sign up with a service that is free but requires integration. Then start charging. Integration makes it very difficult to switch.

by youmon 16y ago

wheels 16y ago

What's worse is that if you're already using them, you basically have no choice in the matter since the alternative is trying to get all of your customers to sign up again, which is basically a non-starter. Note that they also doubled prices for their first tier of paid customers from $600 to $1200.

MicahWedemeyer 16y ago
Well, technically you have all the customer data in your gateway's info manager (like Authorize.net's CIM), but it would still be a real bitch to take that and do anything useful with it. Plus, the clock is ticking on your 30 days to get it migrated to your new setup.
- jacquesm 16y ago
  CC, EXP and CVC as well ? Without those you won't be doing much in terms of migration. Other than contacting the customer, figure you'll lose 75% or more of your business that way.
  - MicahWedemeyer 16y ago
    In our case, all that stuff is handled via the Authorize.net CIM. Chargify stores everything in the CIM and just makes calls to Authorize's API. To be clear: we can leave Chargify, but Authorize has us locked in.
    - jacquesm 16y ago
      What does chargify do for you that the authorize.net api can not do for you?
      - MicahWedemeyer 16y ago
        Honestly, I haven't looked closely at the raw A.net API. I heard about Chargify, pricing looked good, and it fit my model. Basically, I wanted someone else to deal with dunning, expired cards, running the periodic charges, etc, etc. I write about it more here: http://peachshake.com/2010/06/15/saas-subscription-billing-or-how-to-avoid-getting-your-nts-in-a-vice/ http://peachshake.com/2010/06/15/saas-subscription-billing-o... Up to now, I've been nothing but pleased with Chargify. This change makes me question their sanity a bit, though.
        jacquesm 16y ago
        Here is the PDF with the authorize.net recurring billing integration information: http://developer.authorize.net/api/arb/ http://developer.authorize.net/api/arb/
youmon 16y ago
This is the evil next business model: Free "bait and switch". Get businesses to sign up with a service that is free but requires integration. Then start charging. Integration makes it very difficult to switch.