This is not true. Under no case can Apple unlock an iPhone's passcode protection with the iCloud account, unless Apple is hiding something major. More likely, t

This is not true. Under no case can Apple unlock an iPhone's passcode protection with the iCloud account, unless Apple is hiding something major. More likely, the iPhone was backed up to iCloud, and Apple granted access to the iCloud backup, which would probably be essentially identical to the contents of the iPhone itself.