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Mistakes happen. Waiting two hours to tell people, then doing so from a do-not-reply address, however, is a poor way to handle them. If we make a mistake like
by jaysonelliot 8y ago
Mistakes happen. Waiting two hours to tell people, then doing so from a do-not-reply address, however, is a poor way to handle them.
If we make a mistake like this as a company, we at least try to make up for it in some way, and make our users feel valued.
- zilongli 8y agoThe 'apologies' email was another bulk no-reply message. Maybe they misapologised, too.
- samstave 8y ago/r/oopsdidntmeantodidntmeantooops
- kcorbitt 8y agoIt took us a little while to realize what we had done. Once we did, we sent out the correction email as soon as we could. That's not an excuse, but I don't want it to feel like we were intentionally leaving people in the dark. Sending the follow-up from a do-not-reply was also our mistake. Our default outbound address is do-not-reply, and we forgot to change it as we were drafting the correction. Please follow up to startupschool@ycombinator.com. :(