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Mistakes happen, but it should not have taken them over two hours to contact people who'd been celebrating their acceptance. We got the "you're in!" email, and
by jaysonelliot 8y ago
Mistakes happen, but it should not have taken them over two hours to contact people who'd been celebrating their acceptance.
We got the "you're in!" email, and the whole team was pumped. Having to go back to them hours later to let them down was really hard to do.
The fact that Ycombinator sent the "oops, sorry!" email from a do-not-reply address and basically did nothing to make up for it showed a real lack of respect for the companies that were affected.
Will it make a difference in the long run? Probably not, no one wants to shoot themselves in the foot over what is basically just a disappointment. But it really does lower Ycombinator's brand for a lot of people. Not a great example to set.
- nautical 8y agoAnd worst part is had shared with family and friends .. such a let down ..
- torartc 8y agoThe "do not reply" was particularly upsetting.
- yesimeanno 8y agoI sent a pretty snarky email. Glad it didn't go through.
- snowmaker 8y agoYou can email us at startupschool@ycombinator.com.
- ds16462n 8y agoHi I have sent an email and would really appreciate your feedback on my application.I thought startup school was for people just starting out and need the most help but it doesn't seem like that.Thanks
- snowmaker 8y agoHi! Please see https://blog.ycombinator.com/startup-school-every-company-that-applied-is-now-accepted/ https://blog.ycombinator.com/startup-school-every-company-th... - I think you will be happy with the result!
- depressedfounda 8y agoAnd the “accepted to audit” stings super hard. We were accepted and then rejected. I’m a stoic person but this really hurts. We were on a pathway to earning success with help and now we’re off again on our own in the wilderness.
- torartc 8y agoRight. The accepted to audit should have just said "you didn't get in" accepted to audit made it briefly seem like we were still accepted to something.
- snowmaker 8y agoYou're right - it took us a while to realize we had made the mistake, and then we responded as fast as we could.
- jaredsk 8y agowhat exactly, actually happened?
- RedneckBob 8y agoThere ain't no do over with email :) Ran a legit email service for over a decade and at one point we had list with 800k people it, I'd pucker up every time I had to hit "send".
- zilongli 8y agoExactly! I replied to the 'apologies' email and only to find out it also came from a no-reply address. Fine.
- mwseibel 8y agoI agree - not only should we have not made the error but we should have caught it and fixed it faster. My apologies.
- ModernMech 8y agoI think you can use this as a teachable moment for the course. Lesson 10: when a launch goes wrong - the YC Startup School Story