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Shifting the burden of paying employees to the customer via guilt and coercion is what's wrong here. Customers should not be made to feel like an asshole for no
by safgasCVS 8y ago
Shifting the burden of paying employees to the customer via guilt and coercion is what's wrong here. Customers should not be made to feel like an asshole for not appreciating seeing their quoted price go up 20%. Lobbying Congress? Start with not supporting dickheads who do this. Charge 20% more and pay your employees properly
- RickS 8y agoA number of restaurants have tried this, and more broadly, JCP tried something of the same sort (charge the "real" price, do away with the manipulative abstractions). You start hemorrhaging customers. People's baselines for how much food costs are old and calcified, and customers flat out can't be counted on to act rationally and in their economic self interest. https://abcnews.go.com/Business/jc-penney-admits-marking-prices-order-customers-discounted/story?id=19323843 https://abcnews.go.com/Business/jc-penney-admits-marking-pri...
- safgasCVS 8y agoI'm aware of this research - it's a culture shift but it's not an immutable law of gravity. You need customers to start demanding this - it won't happen top down with restaurants.