I had a defective keyboard in my XPS 13 9333, many of the keys just straight up didn't register - I called Dell and two days later I had a tech in my dining roo

I had a defective keyboard in my XPS 13 9333, many of the keys just straight up didn't register - I called Dell and two days later I had a tech in my dining room tearing the laptop apart and replacing the keyboard. No, I didn't have ProSupport or anything on it - this was the included one year warranty.