In my experience you have to buy the business class laptops for that level of service. You pay a bit more but the models are sturdier and the service is usually

In my experience you have to buy the business class laptops for that level of service. You pay a bit more but the models are sturdier and the service is usually great. There aren’t “stores”, they just come to your business/house/wherever you are and repair it on the spot. On the rare occasion they don’t have the right part and you have to wait a couple more hours.