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The comments the user typed into the Problem Report screen are not constructive. I think that comments field would be better used for entering any possibly rel

by natch 8y ago

The comments the user typed into the Problem Report screen are not constructive. I think that comments field would be better used for entering any possibly relevant information the user might be able to provide. For example: what was the computer, or the user, doing before the point of the panic. I'm not saying the user has a strict duty to enter information... just that it's a good idea to add some valuable information if you can. The information doesn't need to be perfect or complete. Apple aggregates information from different users' reports and every bit (well most of it) helps. Apple is engaged in a huge ongoing long project to make their stuff better and better for their users. It's not ever going to be easy, given the ever increasing complexity in the world. We can help, or we can cheer them on, or we can hate on them or whine when they fail. I vote for helping when we can.

spiralganglion 8y ago
This was a constructive comment that didn't deserve to be downvoted. I'm not totally fond of the current state of Apple's products, but I do agree that I'm seeing signs that they're gradually backing away from the abyss of awfulness. They've got a ways to go, and I'm sure they'll lose people along the way, but I'm hopeful that the next big laptop design they launch will show some lessons learned. I've been following Apple since the early 90s, and, well.. they've recovered from worse problems than this so many times I've lost count — and yes, even before Jobs came back, and even after he died. Things will get better, new things will get worse. It's a shame that people feel like venting by pounding on that downvote button, alas.
d35007 8y ago
Came here looking for this reply. I can understand acting that way after a long string of unproductive interactions with Apple support (note, I'm not saying I would excuse it), but typing that into a dialog box and then being proud enough of what you've written to tweet it out to the world? It doesn't leave me with a positive impression of this guy.
- dmix 8y ago
  In the same Twitter thread the author attacks someone for using an 'accusatory tone' when questioning his claim. Meanwhile he's sending Apple the snarkiest of comments along with a bug report.
Corrado 8y ago
I think the problem that most people have with Apple quality control is that the company has quite a lot of surplus cash and they don't appear to be using it to make their products better. If we could see that Apple recognized that a product had fundamental design problems and used their massive resources to correct it more people would be willing to give them a break. Saying that "Apple is engaged in a huge ongoing long project to make their stuff better" doesn't really comfort me much. Especially as they just recently were dubbed the first Trillion dollar company. If some smaller systems manufacture (i.e. System76) had a problem with one of their designs and said that they were working to correct it, most people would give them to benefit of the doubt and cheer them on. The other problem in my eyes is that Apple seems to be deaf to the users of it's product. I understand not listening to every single thing that the users complain about (8 cores vs 16 cores, etc.) but some things are fundamental. Things like making the MBP a desktop replacement, hence we really don't need it to be the thinnest & lightest laptop ever. We want a whole lot of things like a great keyboard and massive battery and if that makes the laptop thick and heavy then so be it.
- dmix 8y ago
  > I think the problem that most people have with Apple quality control is that the company has quite a lot of surplus cash and they don't appear to be using it to make their products better. People always think they know how to spend other peoples money better than they do.

by natch 8y ago

spiralganglion 8y ago

This was a constructive comment that didn't deserve to be downvoted. I'm not totally fond of the current state of Apple's products, but I do agree that I'm seeing signs that they're gradually backing away from the abyss of awfulness. They've got a ways to go, and I'm sure they'll lose people along the way, but I'm hopeful that the next big laptop design they launch will show some lessons learned. I've been following Apple since the early 90s, and, well.. they've recovered from worse problems than this so many times I've lost count — and yes, even before Jobs came back, and even after he died. Things will get better, new things will get worse. It's a shame that people feel like venting by pounding on that downvote button, alas.

d35007 8y ago

Came here looking for this reply. I can understand acting that way after a long string of unproductive interactions with Apple support (note, I'm not saying I would excuse it), but typing that into a dialog box and then being proud enough of what you've written to tweet it out to the world? It doesn't leave me with a positive impression of this guy.

dmix 8y ago
In the same Twitter thread the author attacks someone for using an 'accusatory tone' when questioning his claim. Meanwhile he's sending Apple the snarkiest of comments along with a bug report.

Corrado 8y ago

I think the problem that most people have with Apple quality control is that the company has quite a lot of surplus cash and they don't appear to be using it to make their products better. If we could see that Apple recognized that a product had fundamental design problems and used their massive resources to correct it more people would be willing to give them a break. Saying that "Apple is engaged in a huge ongoing long project to make their stuff better" doesn't really comfort me much. Especially as they just recently were dubbed the first Trillion dollar company. If some smaller systems manufacture (i.e. System76) had a problem with one of their designs and said that they were working to correct it, most people would give them to benefit of the doubt and cheer them on. The other problem in my eyes is that Apple seems to be deaf to the users of it's product. I understand not listening to every single thing that the users complain about (8 cores vs 16 cores, etc.) but some things are fundamental. Things like making the MBP a desktop replacement, hence we really don't need it to be the thinnest & lightest laptop ever. We want a whole lot of things like a great keyboard and massive battery and if that makes the laptop thick and heavy then so be it.

dmix 8y ago
> I think the problem that most people have with Apple quality control is that the company has quite a lot of surplus cash and they don't appear to be using it to make their products better. People always think they know how to spend other peoples money better than they do.