It’s the assumption that people (clients) are stupid and frauds (weighting items, „unexpected item!”), plus the fact that creating the software is created at th

It’s the assumption that people (clients) are stupid and frauds (weighting items, „unexpected item!”), plus the fact that creating the software is created at the lowest possible cost. Yes that’s the future - the quantity of resources and services is fixed, robots and machines will guard people from accessing them, while overzealously detecting and punishing potential frauds. The profits from "automating out" the things will not go the pocket of the consumer/end user/client/claimant.