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Some gems: "when the customer says yes, stop talking." "always assume positive intent. Whatever anybody says or does, assume positive intent." "I've noticed
by aneesh 18y ago
Some gems:
"when the customer says yes, stop talking."
"always assume positive intent. Whatever anybody says or does, assume positive intent."
"I've noticed that some of the most effective leaders don't make themselves the center of attention. They are respectful. They listen."
"you shouldn't go chasing after fancy titles, but try to find people who can teach you something. "
- donw 18y agoA side note, completely off-topic. In Japan, if the customer has stopped talking, you need to shut up as well. One of the reasons a lot of Western salespeople get toasted over there is that they don't appreciate the value of silence. When you're negotiating a deal, and your client sits there silently, he is thinking, and watching you to see how you act. If you patiently wait and show that you are engaged in thought, this is good. If you keep offering more and more, just to close the deal, you will get taken to the cleaners. And, if you press things too hard, you will be shown the door, ever so politely. Just my two cents; seemed to fit, a little. grin
- michael_dorfman 18y ago"always assume positive intent. Whatever anybody says or does, assume positive intent." Ouch. I've gotten (seriously) burned on that one more than once. I'd hope for something more nuanced, like "assume positive intent, but protect yourself anyway."