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In India, especially bigger cities like Bangalore, this has had a different effect - the rise of the delivery-only restaurant. These places are typically listed
by tushar-r 8y ago
In India, especially bigger cities like Bangalore, this has had a different effect - the rise of the delivery-only restaurant. These places are typically listed only on the delivery apps (Swiggy, Food Panda, Uber Eats), and don't have any other way to sell direct. Some of them are quite good, and we've ended up becoming regular customers.
That said, smaller restaurants in India don't depend as much on beverage revenue to start with - and most places don't serve alcohol.
Also - my father who owns a small resto hates pretty much every delivery service. They refuse to do anything beyond "We can't help you, it's policy", anytime an issue happens. For instance, you can order food with cash on delivery here. The delivery guy is supposed to pay the restaurant before he picks the food up. On one occasion, the delivery guy said that he did not have cash and would pay up once the end customer paid up. At some point, the end customer refused the delivery, so this guy came back, quietly left the parcel on a table and disappeared. The platform of course was of no help.
- Erwin 8y agoIn London, there are "dark kitchens" -- the take away provider pays for the equipment and the site, and the desirable restaurants provide the staff and skills. This lets the delivery provider optimize for location and services shared between multiple restaurants though the conditions for the cooks are supposedly often even worse than a cramped, hot restaurant kitchen as the dark kitchens are really just a bunch of industrial containers with kitchen in some gritty industrial park. https://www.ft.com/content/d23c44fe-4b0b-11e7-919a-1e14ce4af89b https://www.ft.com/content/d23c44fe-4b0b-11e7-919a-1e14ce4af...
- tushar-r 8y agoYup - one of the companies - Swiggy - operates a few, like The Bowl Company and House of Dabbas https://timesofindia.indiatimes.com/companies/swiggy-expands-restaurants-reach-to-remote-locations/articleshow/61647301.cms https://timesofindia.indiatimes.com/companies/swiggy-expands...
- avip 8y agoI was in a tech meetup with CEO of food delivery in India. They buy directly from "food factories", which are much like "jewellery factories" in spirit - you come in with recipes and they provide. This whole business has a fascinating backend of small city kitchens providing food upstream. Edit: See Erwin's comment for better phrasing.
- tushar-r 8y agoYup - if this was Swiggy, they own and operate a few - https://timesofindia.indiatimes.com/companies/swiggy-expands-restaurants-reach-to-remote-locations/articleshow/61647301.cms https://timesofindia.indiatimes.com/companies/swiggy-expands...