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I think there could be a sliding scale of sorts, with the last resort as sorry, you must visit a store. Perhaps a series of strong security questions(no 'mothe

by axaxs 8y ago

I think there could be a sliding scale of sorts, with the last resort as sorry, you must visit a store. Perhaps a series of strong security questions(no 'mothers maiden name' type), and if failed, you must present ID at a physical location. Perhaps a copy of an ID or other photo on file that you could match/resend? Maybe an option to 'lock' the account to changes, that can only be unlocked by the user when logged in, or by visiting a store? Just off the top of my head, I can think of hundreds of things these companies could be doing better..many of which are not 100% foolproof, but far ahead of what they're doing now.

LyndsySimon 8y ago
> Maybe an option to 'lock' the account to changes, that can only be unlocked by the user when logged in, or by visiting a store? AT&T sorta offers this - there's an enhanced security option that lets you provide a password or PIN if you want to make account changes. This is allowed in lieu of ID. My AT&T account is technically still tied to my father-in-law, because my wife and I took it over over a decade ago, when we were still in college. They no longer have AT&T phones and I consider it my account, but whenever I visit a store I have to provide the password before I can upgrade my phone or change the service plan. To move the account into my name would require me and my FIL to visit a store together, which is inconvenient enough that we've not bothered.