I absolutely agree. This applies to not just CRMs but almost every area of your business. 1. Start with simple, readily available tools. 2. If you outgrow tho

I absolutely agree. This applies to not just CRMs but almost every area of your business. 1. Start with simple, readily available tools. 2. If you outgrow those: Buy an off-the-shelf product. 3. If you also outgrow those, only then consider building your own solution. If it's not a key differentiator for your business then you're probably better off with not overthinking it and going for the simple, boring but adequate solution.