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Nonsense. If you can't properly staff a location, then you close that location. What B&N has done is made a system-wide staffing reduction. So now busy stores h

• jeremymcanally 8y ago
  Unless they targeted higher numbers of experienced staff at said slow stores where their higher pay and experience didn't result in significantly higher sales and largely left experienced staff at busy stores in place. I have no clue if that's how it was done, but it isn't required to do this sort of reduction evenly across the entire business.
  • greedo 8y ago
    The firing of the receiving managers and other positions were system-wide. Didn't matter what the store sales were, they lost these positions. At the store near where I live, they often have only 4 employees working at a time, for a very busy location. One at the register, one at the Cafe, one manager, and one bookseller. So good luck if you get a large group of customers who don't want to wait 30 minutes to purchase their books, much less find them on the shelves. It's a death spiral...