From this article, IMHO these are the most important for [technical] leaders, in priority order. All other things : trust etc - effectively fall out of these,

From this article, IMHO these are the most important for [technical] leaders, in priority order. All other things : trust etc - effectively fall out of these, because these are the things that will enable the business to move forward and encourage continuous improvement. 1) Have Empathy for the Customer 2) Have Empathy for the Customer 3) Have Empathy for the Customer 4) Drive Uncertainty Out of Requirements 3) Be “Chief Unblocker”