It doesn't sound like they actually do much of anything beyond typing your request into Google. It's not as if they sent someone to Austin to buy a gallon of q

It doesn't sound like they actually do much of anything beyond typing your request into Google. It's not as if they sent someone to Austin to buy a gallon of queso dip, or whatever. The reference desk at a major metropolitan library would probably be able to field some of the inquiries the author tried, and without charging whatever ungodly annual fee Visa is probably getting for that card.