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How Shogun (YC W18) Got to 1000 Positive Reviews in the Shopify App Store

• jakejarvis 8y ago
  > "Our support team asks for reviews only if they sense that the customer is having a positive experience. We also utilize canned responses/snippets to increase efficiency here." Hmmmmm .... Not sure how I feel about that. But I'm sure that's what everybody does so I appreciate their honesty I suppose?
  • Finbarr 8y ago
    What's unsaid here is that the vast majority of the support interactions are with customers having a positive experience. Also, we've been able to turn negative experiences like bugs into positive experiences surprisingly often, e.g., by fixing them really quickly.
    • jakejarvis 8y ago
      Absolutely, I can respect that! Didn't mean to take it out of that context.
      • Finbarr 8y ago
        No worries! Thanks for sharing your perspective.
• bengotow 8y ago
  What on earth is the Shopify App Store?
  • Finbarr 8y ago
    It's Shopify's (NYSE: SHOP) app ecosystem: https://apps.shopify.com/ https://apps.shopify.com/