Yes, this is a major con! Luckily my job involves a lot of R&D for the government, so UX and customer adoption isn't as important, though it still is important.

Yes, this is a major con! Luckily my job involves a lot of R&D for the government, so UX and customer adoption isn't as important, though it still is important. Like other commenters have said, you need a balance. A workplace where everyone does not understand what the customer wants is crazy. A workplace where (almost) everyone does not understand any technical details of how to build what the customer wants is also crazy. Basically, you need enough people with enough domain knowledge to avoid this situation: https://www.youtube.com/watch?v=BKorP55Aqvg https://www.youtube.com/watch?v=BKorP55Aqvg