4 ms·
See previous discussion [1]. What's interesting about this case is that the customer was able to prove what happened, and Lyft still refused to fully engage unt
by filmgirlcw 8y ago
See previous discussion [1]. What's interesting about this case is that the customer was able to prove what happened, and Lyft still refused to fully engage until the press was involved, and even then, refused to answer direct questions about how it investigates fraud cases and what penalties will be assessed against drivers who do this.
My own suggestion of a solution (in the short-term) remains to alert passengers that they are getting charged a fee for making a mess in the car before the trip concludes, within the app. It's possible this could lead to confrontation between drivers and passengers, but taxi cabs do this every single day. Moreover, I have to think very few Uber/Lyft drivers would be brazen enough to assess a charge when no damage had been done. At the very least, it would allow a passenger the opportunity to take their own photo and video before exiting the car.
[1]: https://news.ycombinator.com/item?id=17587952 https://news.ycombinator.com/item?id=17587952
- maerF0x0 8y agoCar2GO has a similar setup. You self rate the condition of the car before you accept it (ie, when you unlock it and get in) and after you're done. If you think the car is damaged they know it likely was the previous renter. It should be the same story when you get in a Lyft. "Is it clean enough?" and "Did you leave it dirty?" are your feedback to the company about how you think the place was left. Maybe add in photographic evidence...
- jethro_tell 8y agoI Shouldn't be the users responsibility. It should be part of the check out process for the driver, drop off XXXX, did the ride involve damage to the car? Please add pictures. tag them with the gps and time. If the rider doesn't complain that he got into a car with vomit, and the driver takes the picture at the location of the drop off before closing out the ride fully, then it's much harder to fake.
- dTal 8y agoIt's trivial to fake. You can tag any picture with any time and GPS coordinates you want.
- jethro_tell 8y agoYOU can, a driver who is taking the picture through the app is going to have difficulty modifying it, or even uploading a picture. Was there damage? -> load the camera -> upload the file. Don't ask for pictures to be uploaded, just ask if there was damage before the next ride can be accepted, and if there was ask for pictures right there, right then. Flag anything within 10 minutes of the end of the ride as suspicious and that will cut out 99 percent of this.
- sigfubar 8y agoThis works really well for Zipcar too: I personally go over the vehicle with a fine toothed comb before driving away from the garage, note any issues, notify customer service, and go on my way. This way the finger will never be pointed at me.
- gehwartzen 8y agoMy go-to response when dealing with a company who doesn’t seem to want to respond or is giving me the run around is to explain the I will be filing a CFPB complaint. It is amazing how fast I get a response, from a real person, bending over backwards to make it right.
- DenisM 8y agoDid you ever that do that? How much time does it take? Any pointers on how to proceed?
- astura 8y agoNot the person you're asking but I've filled a CFPB complaint against Citibank. It was an easy process, took maybe 10 minutes to fill out an online fourm. They contacted Citibank with the information I gave them and I got an apology from Citibank probably within a week.
- thinkythought 8y agoThis idea fails because it would would require the driver to report the mess while driving, which is illegal use of your phone in a lot of places. They'd need to come up with a big giant button to push or something, and even then it might run afoul of the law. I've definitely heard of drivers getting cracked down on for "misuse" of phones, legit or not