5 ms·

Reminder that Lenovo has been struggling with quality control lately (they're not the only ones) https://www.ultrabookreview.com/21014-dr-servicelove-learned-st

by bufo 8y ago

Reminder that Lenovo has been struggling with quality control lately (they're not the only ones) https://www.ultrabookreview.com/21014-dr-servicelove-learned-stop-worrying-love-site-warranty/ https://www.ultrabookreview.com/21014-dr-servicelove-learned.... It's really frustrating to read glowing reviews, buy a brand new laptop, and then feel you lost at the lottery. At least it feels like Macbook related issues get a lot of press so you know where things stand.

Boulth 8y ago
I wonder if this is more wide spread. I was a very loyal customer of Dell but my last XPS (9350) is a disaster. Reading this kind of reviews makes me hesitant to buy a new laptop.
- Xamayon 8y ago
  Bought an XPS 13 last summer. When I got it, they had left some kind of paper/plastic backing strip inside the CPU fan. The system made a horrific noise when the fan spun up and started grinding against it. Luckily I was able to remove the errant strip and the system has been fairly nice ever since. Unfortunately, I chose 1080p matte screen before their terrible content-aware backlight adjustment setup was discovered. They released a firmware update to fix the 4k glossy screen, but my system with its otherwise fantastic 1080p screen will always have that undesirable quirk. Before that, my Lenovo X230t tablet went through three motherboards before finally stabilizing (bad clock, then bad displayport, then total failure) so yeah, I try to stick with what I have as long as possible, and buy at least one year of warranty to fix the near inevitable defects...
agumonkey 8y ago
I wonder if a mobile ATX is possible. Today IC size is so small you can have mainboard and daughter boards of average dimensions. The lack of swapping and replacing is also an economical dread because people feel bad whenever a thing fails.
- chx 8y ago
  You will have an issue with thinness. Even with thin ITX you'd struggle to build a computer with a decent GPU thinner than say 2". In theory, the Galaxy "Katana" GTX 1070 makes it not impossible, in practice you'd need to create a chassis utilizing a PCI Express riser which can house exactly one video card so it'd be expensive and very niche. Currently the only slim gaming desktop I am aware of is the MSI Vortex G25 8RD / 8RE at 1.7".
  - agumonkey 8y ago
    Personally I don't mind non thin laptops. Thin is tempting but I'm sure a sturdy easy to fix/upgrade model would overcome the desire for beauty.
    - chx 8y ago
      I don't care that much for the current craze with thinness -- but on the other hand even the slimmest off the shelf part accomodating cases are way beyond laptop territory, I do not think it could get any smaller than https://www.sfflab.com/products/nfc_s4m https://www.sfflab.com/products/nfc_s4m and it's 64mm.
kotnik 8y ago
They are not struggling with QC, they are cutting corners and trying to sell cheap parts under a big markup. Please remember that this is the same Lenovo that had issues with installing spyware to muzzle change from their own customers. I was 10+ years Thinkpad user, bought T480s (over 2.5k euros) that had failing keyboard. I sent it back, and after 6 weeks got the same keyboard, only the key 9 is now collapsed, and as a bonus I can not enter BIOS anymore: computer just happily reboots now. I believe that this will be studied in schools as a lesson on good brands being destroyed for short term profits.

by bufo 8y ago

Boulth 8y ago

I wonder if this is more wide spread. I was a very loyal customer of Dell but my last XPS (9350) is a disaster. Reading this kind of reviews makes me hesitant to buy a new laptop.

Xamayon 8y ago
Bought an XPS 13 last summer. When I got it, they had left some kind of paper/plastic backing strip inside the CPU fan. The system made a horrific noise when the fan spun up and started grinding against it. Luckily I was able to remove the errant strip and the system has been fairly nice ever since. Unfortunately, I chose 1080p matte screen before their terrible content-aware backlight adjustment setup was discovered. They released a firmware update to fix the 4k glossy screen, but my system with its otherwise fantastic 1080p screen will always have that undesirable quirk. Before that, my Lenovo X230t tablet went through three motherboards before finally stabilizing (bad clock, then bad displayport, then total failure) so yeah, I try to stick with what I have as long as possible, and buy at least one year of warranty to fix the near inevitable defects...

agumonkey 8y ago

I wonder if a mobile ATX is possible. Today IC size is so small you can have mainboard and daughter boards of average dimensions. The lack of swapping and replacing is also an economical dread because people feel bad whenever a thing fails.

chx 8y ago
You will have an issue with thinness. Even with thin ITX you'd struggle to build a computer with a decent GPU thinner than say 2". In theory, the Galaxy "Katana" GTX 1070 makes it not impossible, in practice you'd need to create a chassis utilizing a PCI Express riser which can house exactly one video card so it'd be expensive and very niche. Currently the only slim gaming desktop I am aware of is the MSI Vortex G25 8RD / 8RE at 1.7".
- agumonkey 8y ago
  Personally I don't mind non thin laptops. Thin is tempting but I'm sure a sturdy easy to fix/upgrade model would overcome the desire for beauty.
  - chx 8y ago
    I don't care that much for the current craze with thinness -- but on the other hand even the slimmest off the shelf part accomodating cases are way beyond laptop territory, I do not think it could get any smaller than https://www.sfflab.com/products/nfc_s4m https://www.sfflab.com/products/nfc_s4m and it's 64mm.

kotnik 8y ago

They are not struggling with QC, they are cutting corners and trying to sell cheap parts under a big markup. Please remember that this is the same Lenovo that had issues with installing spyware to muzzle change from their own customers. I was 10+ years Thinkpad user, bought T480s (over 2.5k euros) that had failing keyboard. I sent it back, and after 6 weeks got the same keyboard, only the key 9 is now collapsed, and as a bonus I can not enter BIOS anymore: computer just happily reboots now. I believe that this will be studied in schools as a lesson on good brands being destroyed for short term profits.