I have used a variation of by using email. When I get to the point of needing to ask for help, I write an email to so coworkers. Half the time, I get the answer

I have used a variation of by using email. When I get to the point of needing to ask for help, I write an email to so coworkers. Half the time, I get the answer just by thinking about the best way to describe and write down the problem.