If you still haven't gotten your IP assignments yet, you will probably have a lot more luck contacting the "Small Property Account Specialist" who (in my case a

If you still haven't gotten your IP assignments yet, you will probably have a lot more luck contacting the "Small Property Account Specialist" who (in my case at least) was the one who guides through finding out whether your location can do gigabit pro. It's also worth practicing the magic lines that get you to metro E support. I've been using "can I speak to fiber optic internet support".