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We manage it with 3 sysop/sysadmins. I think you vastly overestimate how many people you need to keep a 20 minute SLA.
by zaarn 8y ago
We manage it with 3 sysop/sysadmins. I think you vastly overestimate how many people you need to keep a 20 minute SLA.
- Spooky23 8y agoThat’s a shitty life.
- zaarn 8y agoI find it rather insulting that you think it must be a shitty job.
- Spooky23 8y agoExpectation of 24/7, 20 minute response to a callout is bullshit. If that’s not shitty, you’re a victim of some sort of employee Stockholm syndrome.
- zaarn 8y agoNot all 3 have to respond all the time. It's a rotating schedule for having the overnight phone and the weekend phone (during weekend nights the SLA is relaxed to 1 hour). And keep in mind, 20 minute response doesn't mean you fix the problem in 20 minutes, it means you respond in 20 minutes to the callout. I think you're victim of an easy-going startup culture.
- Spooky23 8y agoI misread it. I’ve been oncall for escalations for like 15 years. That’s miserable enough, IMO frontline guys need fixed schedules and rotation if the volume is high. I definitely cast my perspective on this and apologize if I came on too strong,
- user5994461 8y agoSorry to say, you're right and he has Stockholm syndrome. It's a very aggressive schedule, must be missing holidays half of the time to keep the phone.