Have you ever been in a situation where ... How many times has this happened? Tell me about the first time ... Tell me about the other times ... How did you

Have you ever been in a situation where ... How many times has this happened? Tell me about the first time ... Tell me about the other times ... How did you solve it each time? How could you have improved that resolution, and how would you solve it again? How big a problem do you think this is ... If someone could solve it, what would that be worth to you? Email is better than twitter as it's nominally private, people tend to open up more that way (less angst about third party impressions).