3 ms·

Did they give you static addresses? I would love one, but figure it would be a no.

• rayiner 8y ago
  Their residential fiber service gives you two hand offs, each with 1 static IPv4 and a /48 block of IPv6. Support goes through their residential line until they kick you over to the Metro Ethernet team, so the initial interactions are pretty funny. ("Uh, I can't see your cable modem, is it plugged in?")
  • Stephen304 8y ago
    If you still haven't gotten your IP assignments yet, you will probably have a lot more luck contacting the "Small Property Account Specialist" who (in my case at least) was the one who guides through finding out whether your location can do gigabit pro. It's also worth practicing the magic lines that get you to metro E support. I've been using "can I speak to fiber optic internet support".
    • rayiner 8y ago
      Yes, I finally emailed her and got them right away.