5 ms·

I wouldn’t. Hire the right person and you have immediate response instead of waiting or somebody else. A large reason we are not going cloud for our new infrast

I wouldn’t. Hire the right person and you have immediate response instead of waiting or somebody else. A large reason we are not going cloud for our new infrastructure.

nik736 8y ago
And this one person never sleeps and is 24/7 on-call, right?
- geofft 8y ago
  and isn't about to quit once they have a little more money saved up?
hluska 8y ago
Beware of the bus factor! Going in house is great, as long as everything is well documented and your company has good backup resources.
user5994461 8y ago
It's Sunday. Please wait for Monday office hours for your immediate response.
- zaarn 8y ago
  At work we have a 24/7 20min response time clause. If the phone for work emergency calls we are ready to help in 20 minutes at any time around the clock even on Sunday. Why would you do anything else for your sysop/sysadmin?
  - user5994461 8y ago
    You surely realize that no human being can be available 24/7 within 20 minutes. It's beyond slavery to expect that from any employee. You need at least 10 sysop/sysadmin to achieve anything close to that SLA, with a sustainable rota. Contrary to the parent posters who believe it can be done with THE right guy.
    - zaarn 8y ago
      We manage it with 3 sysop/sysadmins. I think you vastly overestimate how many people you need to keep a 20 minute SLA.
      - Spooky23 8y ago
        That’s a shitty life.
        zaarn 8y ago
        I find it rather insulting that you think it must be a shitty job.
        Spooky23 8y ago
        Expectation of 24/7, 20 minute response to a callout is bullshit. If that’s not shitty, you’re a victim of some sort of employee Stockholm syndrome.
        zaarn 8y ago
        Not all 3 have to respond all the time. It's a rotating schedule for having the overnight phone and the weekend phone (during weekend nights the SLA is relaxed to 1 hour). And keep in mind, 20 minute response doesn't mean you fix the problem in 20 minutes, it means you respond in 20 minutes to the callout. I think you're victim of an easy-going startup culture.
        Spooky23 8y ago
        I misread it. I’ve been oncall for escalations for like 15 years. That’s miserable enough, IMO frontline guys need fixed schedules and rotation if the volume is high. I definitely cast my perspective on this and apologize if I came on too strong,
        8y ago

I wouldn’t. Hire the right person and you have immediate response instead of waiting or somebody else. A large reason we are not going cloud for our new infrastructure.

nik736 8y ago

And this one person never sleeps and is 24/7 on-call, right?

geofft 8y ago
and isn't about to quit once they have a little more money saved up?

hluska 8y ago

Beware of the bus factor! Going in house is great, as long as everything is well documented and your company has good backup resources.

user5994461 8y ago

It's Sunday. Please wait for Monday office hours for your immediate response.

zaarn 8y ago
At work we have a 24/7 20min response time clause. If the phone for work emergency calls we are ready to help in 20 minutes at any time around the clock even on Sunday. Why would you do anything else for your sysop/sysadmin?
- user5994461 8y ago
  You surely realize that no human being can be available 24/7 within 20 minutes. It's beyond slavery to expect that from any employee. You need at least 10 sysop/sysadmin to achieve anything close to that SLA, with a sustainable rota. Contrary to the parent posters who believe it can be done with THE right guy.
  - zaarn 8y ago
    We manage it with 3 sysop/sysadmins. I think you vastly overestimate how many people you need to keep a 20 minute SLA.
    - Spooky23 8y ago
      That’s a shitty life.
      - zaarn 8y ago
        I find it rather insulting that you think it must be a shitty job.
        Spooky23 8y ago
        Expectation of 24/7, 20 minute response to a callout is bullshit. If that’s not shitty, you’re a victim of some sort of employee Stockholm syndrome.
        zaarn 8y ago
        Not all 3 have to respond all the time. It's a rotating schedule for having the overnight phone and the weekend phone (during weekend nights the SLA is relaxed to 1 hour). And keep in mind, 20 minute response doesn't mean you fix the problem in 20 minutes, it means you respond in 20 minutes to the callout. I think you're victim of an easy-going startup culture.
        Spooky23 8y ago
        I misread it. I’ve been oncall for escalations for like 15 years. That’s miserable enough, IMO frontline guys need fixed schedules and rotation if the volume is high. I definitely cast my perspective on this and apologize if I came on too strong,
        8y ago