These are Indian (and other) call center employees who contract as support for Dell (and others) during the day and then use their access and company data after

These are Indian (and other) call center employees who contract as support for Dell (and others) during the day and then use their access and company data after hours for some extra buck. It has been going on for years, there was even an interview with one of these guys published - basically they do it because they would be stupid not to. It is essentially free money and the chances of getting caught are tiny. And even then the worst that will happen is that you get fired - and promptly re-hired by another call center operator. This is very much Dell's fault for outsourcing English-speaking (it is not a problem for other languages because it is much harder to find e.g. French or German speakers in those cheap labor countries) to the lowest bidder in India and elsewhere.