Other industries are also free to make terrible products, they're just not allowed to hurt people. In that regard, software isn't that different. Crappy softwa

Other industries are also free to make terrible products, they're just not allowed to hurt people. In that regard, software isn't that different. Crappy software just doesn't physically injure people very often (compared to like, lawnmowers), and that's where the most serious legal liability for products comes from. Monetary damage from software gets worked out the same way any contract dispute gets worked out, or the same way a physical product that doesn't work but doesn't hurt anyone would get worked out. Liability for bad software is also complicated by the fact that there's a million apps out there that are free to use. If they are broken for however long, it's hard to say that it cause monetary damage to anyone. (If anything, people are saving time... to paraphrase Mitch Hedberg, FB is broken, sorry for the convenience.)