I realize your comment was probably tongue in cheek; but to give a deadpan answer/personal plug; My team (Azure Notebooks) utilizes github as a primary issue-re

I realize your comment was probably tongue in cheek; but to give a deadpan answer/personal plug; My team (Azure Notebooks) utilizes github as a primary issue-reporting mechanism, and we publish our primary help email-list, both of which are triaged by Actual Devs, and the vast majority of our communication is via non-paying users. We're admittedly a smaller fish in this ocean, and large projects will have a harder time getting 1:1 touch (Naturally, and I can't fault them for having to be more proactive about protecting their time, and google may have tried to do a similar "Tradeoff calculation"), but I want to assure that at least from where I stand, we really try as a general statement to make ourselves accessible and accountable to our users. (Typical disclaimer, don't speak for the company, etc, etc)