4 ms·

If you spend enough on cloud services they do.

• existencebox 8y ago
  I realize your comment was probably tongue in cheek; but to give a deadpan answer/personal plug; My team (Azure Notebooks) utilizes github as a primary issue-reporting mechanism, and we publish our primary help email-list, both of which are triaged by Actual Devs, and the vast majority of our communication is via non-paying users. We're admittedly a smaller fish in this ocean, and large projects will have a harder time getting 1:1 touch (Naturally, and I can't fault them for having to be more proactive about protecting their time, and google may have tried to do a similar "Tradeoff calculation"), but I want to assure that at least from where I stand, we really try as a general statement to make ourselves accessible and accountable to our users. (Typical disclaimer, don't speak for the company, etc, etc)
• derefr 8y ago
  They support their paid products. But does paying for GCP or GSuite get you an engineer who can solve your problem with e.g. Google News ranking, or AMP page rendering?